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Salesforce is the world’s leading cloud-based CRM software that helps businesses to grow into a more streamlined, effective and efficient organization across all bases. At Ethans Tech, Salesforce classes in Mumbai is the perfect certification course focus to assist students to get the most out of the training. More than 1000+ certified professionals completed salesforce training in Mumbai with our qualified mentors and got into the IT industry. Ethans has 56% Mumbai market share in Salesforce Training which makes it the trust worthy choice among professionals.

Lectures: 15-18 | Duration: 42-48 hours | Mode of Training: Classroom & Online
Register to confirm your seat. Limited seats are available.

About the Course

Learn the Best CRM with Ethans Tech

Salesforce is the world’s leading cloud-based CRM software system that helps your business to grow into an additional efficient, productive, and economical organization across all bases.

Having been within the market since the late 90s, Salesforce has evolved into one of the foremost innovative and comprehensive CRM solutions, capable of addressing all of your business desires.

Salesforce runs on the platform, which provides a strong electronic information service and covered in Ethan’s specialized Salesforce training in Pune. Salesforce uses slightly completely different nomenclature for the 3 main parts of the information.

A table is an associate degree object, a column could be a field and a row could be a record.Companies use Salesforce to know their customers, connect with them on a spread of levels and facilitate grow their client base. It’s a cloud computing service as a software system company (SaaS) specializing in client relationship management (CRM).

Salesforce services permit corporations to use cloud technology to raised connect with their customers, partners and potential customers. The cloud-based software system permits corporations to trace (in real-time) analytics, client success and support, client complaints, and a spread of alternative CRM functions with the benefit of cloud storage and access where the users square measure. In these salesforce categories, we tend to cowl the platform, configuration aspects of Salesforce, method Automation that could be a vital part of platform, Customization, etc. we tend to cowl each Salesforce Classic and Lightning.

Our Salesforce trainers have 10+ years of expertise within the Salesforce arena and that we concentrate on sensible eventualities and active follow throughout the salesforce categories.

What do you mean by Salesforce?

Salesforce is a cloud computing service as a software (SaaS) company that focuses on customer relationship management (CRM). Salesforce’s services permit organizations to use cloud technology to better connect with clients, partners, and potential customers. The software has come to be the number one for customer success and enables organizations to track client activity, market to clients, and plenty of more services.

Why to Learn the best Salesforce CRM with Ethans Tech

Salesforce has editions for a range of users. It offers different editions like Group, Professional, Enterprise, and Performance (For Sales Cloud). A company can select the Salesforce CRM edition in line with their aims, and also the features they require.

Reasons Why you ought to learn Salesforce and acquire Certified?

  • Deep Dive Knowledge of CRM domain
  • cater to the Live experiences
  • Know the Company’s need
  • Update yourself along with your Current content
  • Make the Deployment of Account Planning properly
  • Your analytical skills get improved
  • Right Salesforce Implementation
  • More interview calls
  •  Better Pay
  • Better Opportunities

Current Trends and Sustained Growth in Salesforce Training According to Gartner, the value of the worldwide CRM Software Market was 20.4 billion USD by the top of 2013 – which is anticipated to extend by 13.7B each year. Salesforce is true at the highest contributing to 16% of the general CRM Software market share, making Salesforce and CRM software inseparable. Vision and Execution – With a whole long-term vision and its high capability to execute, Salesforce CRM Software claims the best position within the Customer Relationship Management software market. the flexibility to execute this vision on the bottom has helped Salesforce reach the highest. In 2014, Gartner time titled salesforce because of the leading CRM software. Salesforce has maintained this position for 4 years in an exceeding row. Salesforce has emerged because of the leader in Gartner’s Leader Magic quadrant for 2014. Strategic Acquisitions – Salesforce encompasses a smart acquisition policy to extend enhanced capabilities. Strategic Acquisitions have helped the Salesforce CRM Software build a highly broadened marketing ecosystem remarked because of the Marketing Cloud. the foremost recent strategic acquisition has been that of RelateIQ for $390 million which helps eliminate manual data entry by automated tracking of relationships within the CRM space. this may certainly be a critical value-added offering in Salesforce Marketing Cloud. Highly Diversified Offerings – Salesforce is that the innovator of the SaaS approach within the enterprise space. Its proficiency in on-demand software helps reduce the price for patrons because it provides typical networking, hardware, and software platform. Customers can improve sales and enhance communication through various SaaS offerings of Salesforce namely Salesforce Chatter, Sales Cloud, and repair Cloud applications.


Module – 1 : Cloud Application & CRM Cloud Application

  • SaaS
  • PaaS
  • DaaS
  • IaaS
  • What is CRM?
  • What is Salesforce?
  • Salesforce Editions and licenses
  • Salesforce Architecture
  • Multi-tenant architecture

Company defaults setup

  • Financial calendar
  • Language
  • Time zone
  • Locale
  • Business hours
  • Holidays
  • Multi Currency Setup

Salesforce Products

  • Sales cloud Service cloud
  • Communities cloud
  • Marketing cloud

Module – 2 : Application, Tabs and Objects

  • Salesforce Apps
  • Standard Apps
  • Custom Apps
  • AppExchange Apps


  • Standard Tab
  • Custom Tabs
  • Web Tabs
  • Renaming tabs and labels

Salesforce Objects

  • Standard Objects
  • Custom Objects
  • External Objects

Data Types

  • Standard fields
  • Custom fields
  • Field dependency
  • Formulas
  • Validation Rules

Object Relationship

  • Lookup
  • Master Details
  • Many to Many using junction object
  • Rollup formulas
  • Record types
  • Page Layouts

Module – 3 : User Management & Security Model User Management

  • Setting up Salesforce user
  • Assigning Profiles, Roles
  • Setting up language, locale
  • Setting up Manager
  • Setting up Approver and delegated approver

Salesforce Security Model

  • Profiles
  • Permission Set
  • OWD
  • Role Hierarchy
  • Sharing Rules
  • Manual Sharing
  • Login Policies
  • Password Policies
  • IP restriction
  • Login Hours

Module – 4 : Process Automation Workflow Process

  • Field Update
  • Email Alert
  • Task Assignment
  • Outbound messages
  • Time bound actions

Approval Process

  • Standard Approval process
  • Dynamic Approval process
  • Multi-level Approval process

Process Builder

  • Automating Approval
  • Post to chatter
  • Run a Process
  • Run apex code
  • Auto create record
  • Auto update records
  • Email Alert
  • Time bound actions

App Builder

  • Lighting app builder
  • Lightning standard component
  • Record page design
  • Home page design
  • Dynamic page component filter

Duplicate Rules

  • Data duplication rules
  • Matching criteria
  • Duplicate rules for standard and custom object

Assignment Rules

  • Auto assignment rule for Lead and Cases

Auto Responses

  • Auto response emails

Communication Templates

  • Dynamic Email templates
  • Email Template with/without Letterhead
  • Text/HTML email template
  • Public group Queue
  • Web to Lead
  • Auto capturing leads from website
  • Web to Case
  • Auto capturing cases from Website
  • Email to Case
  • Auto creating of case via email

Salesforce Lightning

  • What is Salesforce lightning
  • Classic Vs Lightning
  • Lightning features

Module – 5 : Analytics Analytics

  • Reports
  • Tabular
  • Summary
  • Metrix


  • Running user dashboard
  • Dynamic dashboard
  • Reports Auto scheduling
  • Report subscription
  • Charts

Module – 6 : Development Model Salesforce Coding

  • Apex
  • Visualforce
  • Triggers
  • Lightning component
  • SOQL
  • SOSL
  • Governor Limits
  • Deployment
  • Change Set
  • Inbound change set
  • Outbound change set
  • Data Loader
  • Workbench


  • Developer Account login
  • Scenario practice by industry expert trainer
  • Hands-on practice on every topic
  • Project guidance
  • Salesforce Certification Guidance Salesforce
  • Interview Guidance


Classroom Sessions

Ethans Mumbai offers highly professional and advanced training as per the industry need with a special focus on 100% practical and project based program, interactive sessions with Individual focus, online doubt clearing sessions, backup online recorded session, forum access for doubts and questions

Flexi Pass

Eight months free rejoining option within the same branch and same trainer from date of joining. Option available for branch change with minimum charges according to institute’s norms. Special discounts on joining multiple courses and referral bonus can also be availed. Lifetime WhatsApp technical discussion/placement group access.


Hands-on assignments on each topic and modules, trainers provide these assignments according to the student's skill set and project requirements. Assignment duration will be approximately an hour a day. Assignment focuses on real time companies projects. Complementary Study Material with every course.


We are ISO 9001:2015 certified institution. Our certificate is recognized by many top companies. The certificate is provided on an assessment by our industry experts which makes your curriculum vitae, a holistic one and marks an edge on your profile. Increase the weightage of your resume by obtaining a course completion certificate on successful completion of the course and projects.

Real-life Case Studies

On successful completion of the program at Ethan's, you are eligible for a job assistance program. Under this program, we help students to build professional resumes and optimize profiles on portals for a job openings. An Ethans Alumni group of 5000+ students help share the opportunities. 3000+ freshers/professionals received jobs in top companies in India or across India with good salary packages.

Job Assistance Program

Ethans emphasizes practical hands-on exposure as per market standards & requirements to make one a reliable resource in order to the market by providing multiple use cases on real-time projects. Its motive is to help the students understand the business requirements, analysis of requirements, and challenges in real-time implementation. Working on capstone projects builds confidence in facing the interviewer to the max.

Google Cloud FAQs

What are the prerequisites for Salesforce Training in Mumbai?

No Prerequisites required to Learn Salesforce

Who should go for Salesforce training in Mumbai?

In today’s world, there’s no age to upskill onself. Right from class eighth school boy to a well-experienced working professional, irrespective of their domains are eligible to learn Salesforce. It’s the finest kick off for the freshers and icing on the cake, for others.

What if I have queries after I complete this course?

You will have access to the technical discussion forum lifetime, which will help you in resolving most of your doubts and queries. Eventually, you can connect with your respective faculty directly, else reach out to the nearest Ethans help desk for further assistance.

Who are the instructors?

Our faculties are all extensively experienced IT Industry experts and real time corporate trainers from renowned MNC’s with marvelous knowledge in the subject matter. In addition to their standard duties of imparting knowledge, faculties also undertake consulting assignments for leading Indian and Multinational Companies that gives practical exposure based on real time scenarios from their world of experience. Ethanians that upskill are able to vividly recall classes even after years. Such is the impact of our remarkable trainers on the students.

Will Ethans be providing any study materials?

Yes, Ofcourse. You will be provided with both, hard copies of the study material upon enrollment and soft copies will be shared by the respective faculties over the cloud during the program.

What types of courses are available at Ethans?

Ethans is a Market leader in Cloud, Automation and Analytics (such as Python, Data Science – Machine Learning, Artificial Intelligence, AWS, Azure, GCP, DevOps, Hadoop, Selenium, Robotics Process Automation, etc.) helps working professionals and freshers in enhancing skills in multiple technologies as per the market demand.

Does Ethans provide Job Assistance?

Yes. Ethans being one of the top notch institutes, has a wide network in the market. We do have collaboration with multiple companies that helped 3000+ freshers to get place and working professionals to switch their domains in top companies across India. On course completion, one becomes eligible for the placement assistance.

Does Ethans provide weekend classes for professionals?

There are multiple institutes which are providing software training courses, but only Ethans offers professional training on various demanding technologies with flexible timings over the weekdays as well as on weekends depending on the requirements of working professionals.

What are the profiles and experiences of trainers at Ethans?

We have a big pool with a strong and renowned team of professionals having extensive expertise in the technology they deliver. Our trainers are quite supportive and render an amicable learning environment which invigorates the student’s growth in an optimistic way. They are all with huge industry and teaching experiences. Some of them hold more than two decades of experience of the same industry.

Do I need to pay the complete fee lump sum or I can have an installment facility too?

We are open for both, lump sum and installments. Best to pay it in one go, but we avail maximum two installments. First installment is to be cleared on the very first day of the class and the second one, within 21 days from the batch commencement date.

The fee which I will pay is refundable or transferable?

No. Fees once paid is non-refundable and non-transferable at any case, as we assure best training quality at Ethans Tech. We do not let go of any of our valuable students and ensure to deliver the quality that meets one’s requirements and is worth it. Each one of you is important to us.

Does Ethans provide free Demo classes before joining a course?

Yes, Obviously. It’s mandatory and your right to know everything regarding our institute before enrolling. We keep on conducting multiple free demo sessions on numerous technologies every week at all the respective branches of Ethans. It gives you awareness, knowledge, makes things crystal clear and also helps one to decide upon the technology he/she wishes to opt for.

What are the facilities and infrastructure at Ethans?

As of now, Ethans has presence at three locations in Pune (Pimple Saudagar/Kharadi/Baner) and in Noida as well. Looking forward to expanding gradually across India with all your support. Ethans has state-of-the-art-infrastructure that accelerates a pleasant and academically vigorous and stimulating environment for the students and the faculty.

Does Ethans provide Online Training?

Yes. Ethans renders Online training too. It’s a virtual and absolutely interactive training by the identical faculties that educate at our different branches with the help of a specific software which is best to intercommunicate online. You will be obtaining uniformly the same study material and assessment in online training as in the classroom. Educating yourself from Ethans Tech either by classroom or online means is the same, as the instructors don’t change. Now, it depends on the students, which mode to prefer based on their comfort levels.

Does Ethans provide facility to repeat the batch?

On enrollment at Ethan’s Tech, you are provided with a flexi pass that avails eight months free re-joining option within the same branch and under the same trainer from the date of enrollment. We also provide online recorded sessions as backups. Options available for branch change with nominal charges as per the norms and regulations of the institute.

Does Ethans provide Institutional Certification after the course?

Yes. Certificate is issued to the respective student, after the course completion and assessment which is valid in multiple companies and apparently, it becomes an edge in your curriculum vitae in order to showcase your skill set.

Does Ethan's conduct training at Corporates?

Yes, we are frequently engaged in corporate training being the market leader with a big pool of corporate trainers having a wide network with collaboration with several top MNC’S that ultimately becomes an add-on for placing our students with such references.

What is the admission procedure at Ethans?

Basically, there are two ways of registering with Ethans Tech, Online and Offline. In terms of Online, you just need to visit the enrollment tab on your website – which will redirect you to the enrollment form, wherein you need to fill all your essential details and proceed further by paying Rs. 2000/- as the registration fees (inclusive of your standard course fees) For Offline admission, you can can contact and visit any of your nearest Ethans branch and carry out the further formalities under the guidance of the team at Ethans Desk.


Looking for Industry Expert Counseling?

We are a team of 10+ Years of Industry Experienced Trainers, who conduct the training with real-time scenarios. The Global Certified Trainers are Excellent in knowledge and highly professionals. The Trainers follow the Project-Based Learning Method in the Interactive sessions.

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